Refund policy
This Refund Policy explains when Wayrise will refund or replace an order. Wayrise is the consumer brand of 9309-8184 Québec Inc., operating as Wayrise. For shipping times, rates, and where we deliver, see our Shipping Policy.
Last updated: November 11, 2026.
60-day money-back guarantee
Try any Wayrise product for up to 60 days. If it is not right for you, email us at support@wayrise.shop within 60 days of delivery and we will refund what you paid for that product on your first order of it, even if the container is open.
To ask for a refund, contact us with your order number. You can use our contact form or email us directly. Refunds go back to your original payment method, usually within 5 to 10 business days after we approve the request.
Shipping costs are not refunded under this guarantee. The guarantee covers your first order of each product, once per customer. A later order of the same product is not covered by the 60-day money-back guarantee.
Damaged, defective, incorrect, or lost orders
If something arrives damaged, defective, or is not what you ordered, or if a package is lost in transit, contact us and we will sort it out with you. Please write to support@wayrise.shop as soon as you can, and no later than 30 days after delivery (or after the estimated delivery date if the package never arrives), and include your order number and, where you can, photographs of the damage or error. We will refund or replace the affected items, including shipping when the problem is our fault or the carrier’s, as required.
This 30-day window is in addition to the 60-day money-back guarantee on your first order of a product. You do not need to use the money-back guarantee to get a damaged, defective, incorrect, or lost order put right.
What is not refundable
Except as described above, or as required by law, we do not refund:
- shipping charges on a money-back guarantee return;
- a later order of a product after you have already used the 60-day money-back guarantee for that product, including if the later container has been opened; or
- a change of mind after the 60-day period has ended.
If you have a subscription, cancelling stops future renewals. It does not automatically refund a renewal that has already been charged, except under the 60-day first-order guarantee or where we are required to refund you by law. See Subscriptions in our Terms of Service and our Subscription Terms.
How we process refunds
Approved refunds are issued to the original payment method, usually within 5 to 10 business days. The time it takes for the credit to appear on your statement depends on your bank or card issuer.
Questions
Email support@wayrise.shop or use our contact form.
